The Technical Services Centre, close to Dubai, is one of the first of its kind in the Middle East. It offers competitive storage and processing solutions, meaning shorter delivery lead times for rolling equipment manufacturers importing or exporting in the region.
Strategically located in one of the world’s largest and fastest growing free trade zones - Jebel Ali Free Zone, close to Dubai - Wallenius Wilhelmsen Logistics’ (WWL’s) 27,000-square-metre Technical Services Centre opened in March this year. It offers companies operating in the Middle East a full scope of services from storage to tailor-made technical service solutions; CAT Inc, for example, has chosen the site as its Product Distribution Centre for the region.
“The new facility ensures global quality standards, service consistency and operational efficiency for our customers at a competitive price,” says Enis Celikovic, WWL’s facility manager. “In the past, companies operating in this region could only achieve this by handling their Middle Eastern distribution in-house, which is very expensive. Storing products at our facility means the customer can cut delivery lead-times from months and weeks to days,” he says. Celikovic recently joined WWL’s Middle East operations and brings over ten years’ experience in material control and warehousing operations in the region.
Like WWL’s other technical services sites, the Dubai facility offers customs documentation, transportation, post-production quality inspection and rectification services, storage services, and pre-delivery inspection and rectification services. Facilities at the site include a purpose-built workshop space to process heavy industrial machinery, a paint booth, wash bay and an external storage area.
“Our job,” says Celikovic, “is to rectify any issues related to production quality or shipping damage from the factory. On arrival at the facility, a qualified technician inspects every machine in line with a checklist agreed with the customer. Upon customer approval the reported issues are rectified and the machine is delivered in prime condition to the dealers.”
“This new processing centre enables us to continue to strengthen our offering in this region,” says Erik Noeklebye, Head of Commercial Region Asia. “The Middle East, driven by a construction bonanza especially in Dubai over the last decade, will continue to be an important market to our customers and we are there to support them.”
INCREASED SAILINGS TO THE MIDDLE EAST
In response to growing customer demand for ocean services in the Middle East, Wallenius Wilhelmsen Logistics (WWL) has increased its sailings from North America to the Middle East from one voyage per month to two or three sailings per month. The vessels operating on this route will carry high and heavy cargo, cars, breakbulk cargo and boats. The route, which already serves Beirut (Lebanon), Aqaba (Jordan), Jeddah and Dammam (Saudi Arabia), Jebel Ali (United Arab Emirates), and Kuwait, will now also include calls to Umm Qasr (Iraq) and Karachi (Pakistan).
“The new facility in Dubai ties in well with our group’s strong ocean services to and from this marketplace. With the economic outlook showing positive signs, WWL looks forward to further expand business relations in the Middle East,” comments Erik Noeklebye, Head of Commercial Region Asia.