Guidelines for customers

These guidelines are designed mainly for customers shipping their own cars, motor homes, bikes and yachts. The document provides some basic information needed to facilitate problem free transactions. At the same time it provides links to essential parts of the web site. These are signified by brackets [].

1. Booking of cargo space


1.1 Service product

You will find Information about our services under [Route maps]. You may at any time look them up to find out whether our service product meets your needs.

1.2 Schedules

[Customer Centre] gives access to updated schedules and booking requests.

You may also make bookings through our local and regional offices, which you find under
[Offices & Agents]    

2. Documents required

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The document requirements are generally stated in the relevant [Port Information] sheets.

In order to comply with security regulations we require all shipping instructions to be completed no later than three days prior to the subject vessel’s arrival at port of loading for cargo to or through the USA and Canada.

3. Delivery of cargo

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3.1 Terminal operation hours

Terminal operation hours and terms for storage charges vary and we recommend that you check the local conditions through the relevant [Port Information] sheets.

3.2 Exact measurements (length x width x height, weight)

The exact dimensions are required to ensure that the vehicle can be stowed properly to avoid damage and to calculate freight. The dimensions may be verified by physical inspection. In case of discrepancies we will notify the shipper.

3.3 Keys

All vehicles are driven onto the vessel and keys must therefore be left in the vehicle or handed over to the terminal operator as per custom of the port.

3.4 License plates

Remove license plates and carry them with you in your baggage. They may be “souvenir” items in foreign ports. Replacing them when you pick up your car is both costly and inconvenient.

3.5 Personal effects

No personal effects are allowed in the vehicle or in the trunk. Only equipment defined as standard equipment of the vehicle when delivered from the manufacturer to the dealer like e.g. vehicle toolbox, spare tire, manuals, etc. will be allowed. Please note this is a security requirement as a result of the tightening of global security measures effective July 1st, 2004. Vehicles with personal effects will not be accepted for shipment.

3.6 Delivery charges

Charges apply as per port tariffs and are payable by shipper.

3.7 Motor homes

Propane tanks containing propane can not be accepted. The tanks must be fixed on the unit itself and certified as empty. If the tanks are of a removable type, the tanks must be removed prior to delivery to the port.

Motor homes that needs electrical power during the ocean voyage can not be accepted.

Please note your motor home will be inspected and should not contain items that could be construed as being dangerous or a security liability on load or discharge terminal or during ocean transportation. Prohibited items are, but not limited to:


3.8 Radios

Remove “pop out” radios. Theft is rare, but it is better not to make it easy.

3.9 Fuel

Please deliver your vehicle with no more than one-quarter (¼) tank of gas to comply with applicable safety regulation. You need enough gas to deliver, load/discharge your car, and reach a gas station at destination.

3.10 Condition of cargo/cleaning

Deliver vehicle clean and ensure that the vehicle meets all acceptance standards covered by national quarantine laws in the country of discharge. National quarantine authorities may inspect the cargo and reject discharging or demand cleaning. Any costs associated with rejection or cleaning will be for the account of the cargo. See the [Clean cargo] brochure for more details.

4. Loading and securing

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Vehicles are driven on board and lashed to the cargo decks with nylon straps with parking brakes on. Therefore we require that all vehicles are in a safe and driveable condition. Otherwise vehicles may be rejected.

5. Cargo tracking

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You may track the status changes pertaining to receiving at the terminal, loading and discharging the Cargo tracking application under [Customer Centre].

6. Transport documentation

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Shortly after we have loaded your cargo and you have settled freight and charges we will issue a Sea Waybill serving as the contract of carriage and receipt of the cargo. We prefer to forward the Sea Waybill via e-mail. More details regarding transport documentation are found under [Basic transport documentation].

The transportation terms are produced in the Bill of Lading terms and conditions and apply to all shipments handled by Wallenius Wilhelmsen Logistics. The terms and conditions are printed on the reverse side of the Bill of Lading. They can also be viewed and printed from [Bill of Lading].

7. Insurance

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We strongly recommend that you buy a Marine Insurance policy. The liability of the carrier is limited by international regulations and do not necessarily reflect the value of a vehicle. See [Bill of Lading] chapter 10 for details

8. Freight and charges

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8.1 Ocean freight

The ocean freight is calculated with basis in the cubic or the weight of the cargo (whichever is greater) and varies depending on the ports and nature of the cargo. Freight and charges for personal owned vehicles shall beprepaid and are due for payment once the cargo is loaded.

8.2 Local charges

The load and discharge ports normally charge for their services in local currency directly to the shipper or through the carrier depending on port practice. These charges depend on port tariff and vary between ports. Payment term is “cash on delivery” and local charges through carrier will appear on our documents.
Check with destination agent before going to the port for fees, acceptable forms of payment, and required documentation.

8.3 ‘Additional’ charges

Some additional charges do apply and the booking office will inform which charges apply and how much they amount to. The most common charges are Bunker Adjustment Factor and Currency Adjustment Factor. Additional charges also apply to issuing Bills of Lading; pre-declaration to US Customs (where applicable) and for corrections after the Seaway bill has been issued.

9. Arrival at destination

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The guidelines captured below are general and local variations exist. We recommend that the person picking up the vehicle bring a spare key. Please look up the relevant [Port Information] sheet.

9.1 Schedule

You find the latest updates on departure and arrival times of our vessels are found in the [Schedules] application.

9.2 Notice of Arrival (NOA)

You or the party you have nominated will receive a notification of the arrival approximately four days prior to the arrival of the vessel. We recommend that you supply us with an email address to which we can forward such notice. Although the estimated time of arrival (ETA) is stated on the NOA you should check the vessel’s ETA in the [Schedules] application as changes do occur.

9.3 Payment of local charges

The Notice of Arrival will show due charges. Local payment practise vary and details may be found in the relevant [Port Information] sheet.

9.4 Delivery order

Once all ocean freight and charges have been settled we will issue a delivery order, which evidence that you have the right to take delivery of the cargo. You also need to check what additional documents are required for clearing and taking delivery of the cargo. See the relevant [Port Information] or contact our local office.

9.5 Examine cargo for damage

We recommend that you inspect the condition of the vehicle before delivery. If you find any damage please record it on the receipt or dock tally before signing and returning it to the delivery clerk.

If you notice damage after delivery you must notify us in writing within 3 days of delivery. See ‘Claims filing procedure’ below for how to expedite processing of cargo claims.

10. Claims

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10.1 Claims filing procedure (if you have cargo insurance)

Please submit the claim directly to your insurers, who will settle it in accordance with your policy.

10.2 Claims filing procedure (if you do not have cargo insurance)

You may file your claim directly with WWL. All claims and/or notices of loss or damage must be filed within the period prescribed by the Bill of Lading or Sea Waybill and/or applicable law.

Kindly make sure you compile the following documents and information:

Send the documents to:

Global Claims Processing Department
188 Broadway
P.O. Box 1232
Woodcliff Lake, NJ 07677
USA

Phone +1 201 307 1300
Fax +1 201 307 9740


10.3 Settlement

You will receive a claims reference number. Please use this in subsequent communication with our offices. Settlement is normally offered within a few weeks.

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