Here you will find answers to most of your questions around shipping with us. If not, get in touch with Customer Care. We are here to assist you.



* 24.08.2016 Seasonal fumigation requirements US to Australia and New Zealand
* 26.10.2015 Ocean Service Alert: Industry-wide shipping delays at Panama Canal
* 15.10.2015 Global Server issues - Email service fully restored
* 15.10.2015 Global Server issues - WWL email down
* 13.08.2015 New clean-cargo requirements US to Australia as of September 1, 2015
* 30.05.2015 WWL systems maintenance Saturday May 30th 09:00 am CET to Sunday Jun 1th 18:00 pm CET
* 31.03.2015 New updates to Clean cargo requirements  USA to Australia and New Zealand 


Frequently Asked Questions

Guidelines for Shipping

How to ship your private vehicle?

Clean cargo guide

What are the terms and conditions for the transport?

Guidelines for cargo measurement

I received my Notice of Arrival, what do I do now?

Clean Cargo Requirements for U.S. to Australia and New Zealand

What is required to collect my cargo?

Packing Guideline 


Bill of lading terms & guidelines

Other Tools