|1. Booking of cargo space||2. Documents required||3. Delivery of your cargo at the port of loading|
|4. Loading and securing||5. Cargo tracking||6. Transport documentation|
|7. Insurance||8. Freight and charges||9. Arrival at destination|
|10. Cargo Damages|
These guidelines are designed mainly for customers shipping their own cars, motor homes, motor bikes and yachts. The document provides some basic information needed to facilitate problem free transactions. At the same time it provides links to essential parts of the web site.
1. Booking of cargo space
1.1 Service product
You will find Information about our services under Route maps. You may at any time look them up to find out whether our service product meets your needs.
Our Shipping tools provide access to updated vessel schedule information and allows you to create an on-line booking request. You may also make bookings through our local and regional offices, which you find under Offices & Agents
2. Documents required
In order to comply with security regulations we require all shipping instructions to be completed no later than three days prior to the subject vessel's arrival at port of loading.
More detailed document requirements can be found in the relevant Port Information sheets.
3. Delivery of your cargo at the port of loading
3.1 Terminal operation hours
Terminal operation hours and terms for storage charges vary and we recommend that you check the local conditions through the relevant Port Information sheets.
3.2 Exact measurements (length x width x height, weight)
The exact dimensions are required to ensure that the vehicle can be stowed properly to avoid damage and to calculate freight. The dimensions may be verified by WWL through physical inspection. In case of discrepancies we will notify the shipper.
More information about Product Measurement can be found here
All vehicles are driven onto the vessel and keys must therefore be left in the vehicle or handed over to the terminal operator as per custom of the port.
3.4 License plates
Remove license plates and carry them with you in your baggage. They may be "souvenir" items in foreign ports. Having to replace them when you pick up your car is both costly and inconvenient.
3.5 Personal effects
No personal effects are allowed in the vehicle or in the trunk. Please note this is a security requirement as a result of tightened global security measures. Vehicles with personal effects will not be accepted for shipment.
3.5.1 What can be left in a Car, Motor Home or Boats & Yachts
Only standard equipment i.e. vehicle/boat tool kit, spare tire, mounted fire extinguisher and those items which can be defined as standard equipment of the vehicle/boat when delivered from the manufacturer to the dealer. Factory or non-factory stereo, speakers and audio/video equipment in the P.O.V. or trunk and lockers must be securely and permanently fixed.
3.5.2 What must not be left in a Car, Motor Home or Boats & Yachts
Please note your vehicle will be inspected and should not contain items that could be construed as being dangerous or a security liability on load or discharge terminal or during ocean transportation. If any such items are found, your vehicle will be rejected for loading.
Prohibited items are, but not limited to:
- Personal effects such as clothing, suitcases, crates or boxes.
- TV's, VCR's, DVD's except factory installed, or accessories such as CB radios.
- Flammable, corrosive or hazardous substances, pyrotechnics flares, oils, paints, solvents.
- Pressurized cans or containers of any kind.
- Medical supplies or equipment.
- Firearms or ammunition of any kind (even deactivated weapons or spent shells).
- Perishable goods or food stuffs, plants or vegetation.
3.6 Motor homes
Propane tanks containing propane cannot be accepted. The tanks must be fixed on the unit itself and certified as empty. If the tanks are of a removable type, the tanks must be removed prior to delivery to the port.
Motor homes that need electrical power during the ocean voyage cannot be accepted.
Motor homes carrying motorcycles/scooters will only be accepted when the structure of the vehicle provides dedicated storage area for such units. In any case you should contact the local WWL office or agent (Offices & Agents) for further advice.
3.7 Delivery charges
Charges apply as per local port tariffs and are payable by the shipper.
Remove "pop out" radios. Theft is rare, but it is better not to make it easy.
Please deliver your vehicle with no more than one-quarter (¼) tank to comply with applicable safety regulation. You need enough fuel to deliver, load/discharge your car, and reach a gas station at destination.
3.10 Condition of cargo/cleaning
Deliver the vehicle clean and ensure that the vehicle meets all acceptance standards covered by national quarantine laws in the country of discharge. National quarantine authorities may inspect the cargo and reject discharging or demand cleaning. Any costs associated with rejection or cleaning will be for the account of the cargo. See our Clean cargo guide for more details.
4. Loading and securing
Vehicles are driven on board our vessels and lashed to the cargo decks with nylon straps with parking brakes on. Therefore we require that all vehicles are in a safe and drivable condition. Otherwise vehicles may be rejected.
5. Cargo tracking
WWL offers all customers to track the status of their shipment through the Track & Trace application free of charge.
6. Transport documentation
Shortly after we have loaded your cargo and you have settled freight and charges we will issue a Sea Waybill serving as the contract of carriage and receipt of the cargo. We prefer to forward the Sea Waybill via e-mail since it offers you the advantage of paperless release of cargo at destination. More details regarding transport documentation are found under Basic transport documentation.
The Bill of Lading terms and conditions apply to all shipments handled by Wallenius Wilhelmsen Logistics. The terms and conditions are printed on the reverse side of the Bill of Lading. They can also be viewed and printed from here.
We strongly recommend that you buy a Marine Insurance policy. The liability of the carrier is limited by international regulations and do not necessarily reflect the full value of a vehicle. See chapter 10 of the Bill of Lading terms and conditions.
8. Freight and charges
8.1 Ocean freight
The ocean freight is calculated based on the cubic measurement or the weight of the cargo (whichever is greater) and varies depending on the ports and nature of the cargo. Freight and charges for personal owned vehicles shall be prepaid and are due for payment once the cargo is loaded.
8.2 Local charges
The load and discharge ports normally charge for their services in local currency directly to the shipper or through WWL depending on port practice. These charges depend on port tariff and vary between ports. Payment term is "cash on delivery" and local charges collected through WWL will appear on our documents.
Check with the WWL office or agent at destination (Office & Agent) before going to the port for local fees, acceptable forms of payment, and required documentation.
8.3 'Additional' charges
Some additional charges do apply and the booking office will inform which charges apply and how much they amount to. The most common charges are Bunker Adjustment Factor and Sulphur Regulation Charge. Additional charges also apply for issuing Bills of Lading; pre-filing of security information to Customs Authorities (where applicable) and for corrections after the Seaway bill has been issued.
9. Arrival at destination
The guidelines captured below are general and local variations exist. We recommend that the person picking up the vehicle bring a spare key. Please look up the relevant Port Information area on this website.
You find the latest updates on departure and arrival times of our vessels in our Schedules tool.
9.2 Notice of Arrival (NOA)
You or the party you have nominated will receive a notification of the arrival approximately four days prior arrival of the vessel. We recommend that you supply us with an email address to which we can forward such notice. Although the estimated time of arrival (ETA) is stated on the NOA you should check the vessel's ETA in our Schedules tool as changes do occur.
9.3 Payment of local charges
The Notice of Arrival will show due charges. Local payment practice vary and details can be found in the Port Information area on this website.
9.4 Delivery order
Once all ocean freight and charges have been settled we will issue a delivery order, which evidences that you have the right to take delivery of the cargo. You also need to check what additional documents are required for customs clearance and taking delivery of the cargo. See the relevant Port Information or contact our local office (Office & Agents).
9.5 Examine cargo for damage
We recommend that you inspect the condition of the vehicle before taking formal delivery. If you find any damage please record it on the receipt or dock tally before signing and returning it to the delivery clerk.
If you notice damage after delivery you must notify us in writing within 3 days of delivery. See 'Cargo Damages' procedure below for how to expedite processing of cargo claims.
10. Cargo Damages
10.1 Damage reporting (if you have a Marine Insurance policy)
Please submit the claim directly to your insurers, who will settle it in accordance with your insurance policy.
10.2 Damage reporting (if you do not have a Marine Insurance policy)
You can file your claim directly with WWL. All claims and/or notices of loss or damage must be filed within the period prescribed by the Bill of Lading or Sea Waybill and/or applicable law.
Kindly make sure you compile the following documents and information:
- General statement of the damage together with the amount being claimed.
- Survey report with original photographs or other documents to show the extent of the damage.
- A copy of both sides of the Bill of Lading or Sea Waybill that was issued for your shipment.
- Itemised repair invoice or itemised estimate of repair costs.
- All correspondence with WWL or other parties regarding the damage.
- Any other documentation that may assist our examination of your claim.
- Your address, telephone number(s) and e-mail address.
Send the hard copy documents to:
Global Claims Processing Department
P.O. Box 1232
Woodcliff Lake, NJ 07677
Phone +1 201 307 1300
Fax +1 201 307 9740
You will receive a claims reference number. Please use this in subsequent communication with our offices. Settlement is normally offered within a few weeks.